Brain Power: Stop Me Before I Strangle This Resident!

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Thursday, March 26, 2020
9:00 AM - 1:00 PM (EDT)
Martin's Valley Mansion
594 Cranbrook Road
Cockeysville, MD 21030-3702
United States
* Registration open until 3/22/20 at 5:00 PM ()EDT)

Event Details

Stop Me Before I Strangle This Resident!!!

Dealing with difficult can be the tough part of our jobs. We'll discuss different personality types and various resident scenarios so that we are prepared for anything!

Resident expectations are at an all -time high! More time and investment is being asked of our teams and our plates can start to overflow. Requests and complaints are a part of our daily lives and how we handle them can make or break our business. Usually, it’s not what you say, it’s how you say it. Being prepared for them is essential to your customer service reputation. Our residents are not an interruption of our business, they are the purpose of it!

Take Aways/ Objectives: - Resident concerns are inevitable. Brainstorming and sharing ideas will help you be prepared. - Empowering all employees to have discussions with residents makes your team stronger and more professional in your responses. - When resident conflict is handled well, you can actually turn a situation around and create a magic moment! - Positive conflict resolution leads to better online reputation and resident retention.

Instructed by:  Savvy Property Solutions

 

Nina Troester, CAM and Michelle Molinaro have been sharing knowledge and motivating multifamily partners for 12 years. They teach from experience, not from the internet or books, making their training programs relevant and easy to apply. You will walk away with action items and motivated to propel your customer service to exceptional levels. They teach together, making for a unique experience that is uplifting, humorous and interactive. Look for more to come from these outstanding ladies in years to come! Nina Troester, Cam and Michelle Molinaro have been sharing knowledge and motivating multifamily partners for 12 years. They teach from experience, not from the internet or books, making their training programs relevant and easy to apply. You will walk away with action items and motivated to propel your customer service to exceptional levels. They teach together, making for a unique experience that is uplifting, humorous and interactive. Look for more to come from these outstanding ladies in years to come! 

 

 

Brunch will be served!

 

Members:  $99

Non-members: $125

Class Pass:  10% Discount


Thank you to our Education Sponsor! 

For More Information:

Kathy Lowe
Kathy Lowe
Director of Education and Membership Services The Maryland Multi-Housing Association (410)413-1389