TeleSeminar - Your Maintenance Teams: The Front Line of Customer Service

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Thursday, June 21st, 2018
1:00 PM - 2:00 PM
* Registration open until 6/14/18 at 9:00 AM
2018-06-21 13:00:00 2018-06-21 14:00:00 America/New_York TeleSeminar - Your Maintenance Teams: The Front Line of Customer Service None Kathy Lowe KLowe@mmhaonline.org

Event Details

In partnership with Total Peak Performance, MMHA will be providing access to powerful distance training programs focusing on management, leasing and resident retention issues to help you increase your learning curve every month. All classes are offered in a conference call based format.

You will receive call-in information and action plans 3 days prior to each session.

Have world-class training without leaving your office.  All TeleSeminars are instructed by Andrew Botieri of Total Peak Performance

 

Your Maintenance Teams:  The Front Line of Customer Service

 

 After the lease is made, the group that has the most
impact on resident renewals are your maintenance
teams. So how involved are your maintenance crews in
your property’s renewal strategies? Learn tips on how
your maintenance teams can help increase renewals
by providing world-class servicing to your resident’s on
a daily basis. We’ll also discuss how your maintenance
teams can “WOW” your residents with each service
request. Retention is a front line sport!

 

 

TeleSeminars are NOT included in Class Pass

For More Information:

Kathy Lowe
Kathy Lowe
Director of Education and Membership Services The Maryland Multi-Housing Association (410)413-1389