Community Tasks for Property Management Teams During COVID-19

Posted By: Joey Kosloski Member Outreach ,

Tasks & Best Practices

Consierge/Admin/Front Desk

- Calls/emails from residents
- Fielding
- loading docks
- packages

- providing resources
- closing and monitoring common areas
- preparing communications
- forwarding corporate

-communication
- assisting leasing
- following up on notices
- assist in cleaning sanitizing
- create/install plexiguard for front desk
Leasing/Resident Services

- taking application
- face time/video tours/google hangout
- Audit all Resident Files
- Scan all res file documents to Yardi
- leasing call/email inquiries
- work on digital orientations/move-ins
- manage queue
- following up on notices
- prepare collateral materials
- assist checking audit items
- assisting in cleaning and sanitizing
- assist resident services
- Calling resident to check in, encourage renewal
- Collections
- Calls/emails from residents
- assist residents with calls/inquiries
- packages

 

- providing resources
- closing and monitoring common areas
- preparing communications
- forwarding corporate communication
- assisting leasing
- following up on notices
- assist in cleaning sanitizing 
- managing emergency maintenance requests
- communicating/tracking non-emer maintenance
- enhance social media communications
- motivational messages in common areas
- organize offices
- create new filing system
- balcony inspections
- researching solutions, tip, info to share with residents
- Online training: excel, rent café, word, etc.
- Organize/audit storage rooms
- Catch up paperwork: inventory, renovations, etc.
- Audit work orders

Grounds/Service Team
- Emergency Maintenance calls
- Turn overs
- Exterior mechanicals: roof fans
- Cleaning coils throughout bldg.
- Painting 
  • Elevator doors
  • Touch up paint
  • Curbs/Speed Bumps
  • Ceilings/Halls/Wallso Railings

- Pool House: Spruce Up

- Power Wash
  • Sidewalks
  • Buildings
  • Windows
  • Fences

- Fence Repair
- Trash Enclosures – Spruce Up
- Inspect for drywall repairs
- Inventory items
- Common area lighting
- Clean shop
- Address audit items

- Address mortgage inspection items
- Prep for Safety Audit
- Create disinfection plan/schedule
- Audit work orders
- Common Area disinfecting
  • Laundry Centers
  • Hallways
  • Entrance Doors
  • High touch areas

- Elevator (lock individually 10 mins to thoroughly disinfect)

Property Manager/Management Team
- Assist all teams with tasks
- Closing common area amenities
- Rearranging common areas
- Corporate communications
- Disseminating information to team
- Creating communication to residents
- Talking/emailing residents/commercial tenants
- Finalizing contracts
- Calling for contract proposals
- Assist in sanitizing workspaces and common areas
- Update PO report
- PO’s, Contracts, Kronos
- Monitor budget
- Create work plan w/ team for future work during COVID