ATTENTION: Due to the current COVID-19 situation, we will be postponing and rescheduling our March and April events and educational offerings. We will make announcements and send notice of cancellations as needed. The safety and well-being of our staff and our members is important to us. Stay safe! If you have any questions don't hesitate to call 410.825.6868

Community Tasks for Property Management Teams During COVID-19

Posted By: Joey Kosloski Member Outreach ,

Tasks & Best Practices

Consierge/Admin/Front Desk

- Calls/emails from residents
- Fielding
- loading docks
- packages

- providing resources
- closing and monitoring common areas
- preparing communications
- forwarding corporate

-communication
- assisting leasing
- following up on notices
- assist in cleaning sanitizing
- create/install plexiguard for front desk
Leasing/Resident Services

- taking application
- face time/video tours/google hangout
- Audit all Resident Files
- Scan all res file documents to Yardi
- leasing call/email inquiries
- work on digital orientations/move-ins
- manage queue
- following up on notices
- prepare collateral materials
- assist checking audit items
- assisting in cleaning and sanitizing
- assist resident services
- Calling resident to check in, encourage renewal
- Collections
- Calls/emails from residents
- assist residents with calls/inquiries
- packages

 

- providing resources
- closing and monitoring common areas
- preparing communications
- forwarding corporate communication
- assisting leasing
- following up on notices
- assist in cleaning sanitizing 
- managing emergency maintenance requests
- communicating/tracking non-emer maintenance
- enhance social media communications
- motivational messages in common areas
- organize offices
- create new filing system
- balcony inspections
- researching solutions, tip, info to share with residents
- Online training: excel, rent café, word, etc.
- Organize/audit storage rooms
- Catch up paperwork: inventory, renovations, etc.
- Audit work orders

Grounds/Service Team
- Emergency Maintenance calls
- Turn overs
- Exterior mechanicals: roof fans
- Cleaning coils throughout bldg.
- Painting 
  • Elevator doors
  • Touch up paint
  • Curbs/Speed Bumps
  • Ceilings/Halls/Wallso Railings

- Pool House: Spruce Up

- Power Wash
  • Sidewalks
  • Buildings
  • Windows
  • Fences

- Fence Repair
- Trash Enclosures – Spruce Up
- Inspect for drywall repairs
- Inventory items
- Common area lighting
- Clean shop
- Address audit items

- Address mortgage inspection items
- Prep for Safety Audit
- Create disinfection plan/schedule
- Audit work orders
- Common Area disinfecting
  • Laundry Centers
  • Hallways
  • Entrance Doors
  • High touch areas

- Elevator (lock individually 10 mins to thoroughly disinfect)

Property Manager/Management Team
- Assist all teams with tasks
- Closing common area amenities
- Rearranging common areas
- Corporate communications
- Disseminating information to team
- Creating communication to residents
- Talking/emailing residents/commercial tenants
- Finalizing contracts
- Calling for contract proposals
- Assist in sanitizing workspaces and common areas
- Update PO report
- PO’s, Contracts, Kronos
- Monitor budget
- Create work plan w/ team for future work during COVID