Certified Apartment Leasing Professional (CALP) - In Person Class

Tuesday, September 26, 2023
9:00 AM (EDT)
to Wednesday, October 4, 2023 at 4:00 PM (EDT)
* Registration open until 9/16/23 at 12:00 PM (EST)
* Registration open until 9/16/23 at 12:00 PM (EST)
12 Seats Remaining
12 Seats Remaining
Category: Designations (NAA)

Certified Apartment Leasing Professional (CALP) | NJAA Seminar

Certified Apartment Leasing Professional 

Formerly known as NALP

This in-person class begins on September 26th and will be held on the following dates:

Tuesday, Sept 26 | Wednesday, Sept 27th | Tuesday, Oct 3rd | Wednesday, Oct 4th

*We must have a minimum of 10 in order to hold this class.  

**This class will be held in-person from 8:30 - 4pm and in some instances, class dates may change

Leasing professionals are the first people prospective residents meet, and often their only gauge of the property staff. This course is designed to teach these professionals skills to help them become top producers.


This class will be offered via ebook.  All students must provide their own device.  When registering, it is imperative that we have your email address in order to send you the link to download the manual.  You will be sent the link for download within a week of class.  You can use the manual on up to 3 devices. 



  • Using technology to generate traffic
  • Measuring and managing your community’s reputation
  • Inspecting the leasing center, tour route, model units, and vacant apartments
  • Researching the competition and building relationships with competitors
  • Compiling a comprehensive community resource tool
  • Creating effective marketing plans
  • Relationship sales processes and evaluating your personal sales performance
  • Evaluating a prospect’s commitment level and overcoming objections
  • Preparing prospects for the next steps in the rental process
  • Applying fair housing law and communicating rental criteria
  • Qualifying prospective residents according to rental policy
  • Preparing and reviewing leases with new residents
  • Move-in processes
  • Responding to resident issues and maintenance requests
  • Building relationships with residents and creating a sense of community
  • Reporting incidents, maintaining documentation, and taking corrective action
  • Maximizing revenue and operational efficiency
  • Securing and processing lease renewals
  • Conducting a market survey


To obtain the CALP credential, candidates must complete the following:

  • Minimum of six months of onsite property management experience in a leasing role (This can be obtained while taking the course; you will receive a provisional certificate until this requirement is met.)
  • Successful completion of seven CALP courses
  • Pass the examination within six (6) months of declaring candidacy

Instructor: Tammy Longo

About the Instructor: 

Tammy Longo is a Regional Sales Executive with ALN Apartment Data in the Northeast region. In 2003 she was first introduced to multifamily when she moved from New York to Virginia and accepted a position as a leasing agent. Over her exciting 20-year career, she has enjoyed life in operations, marketing, and as a supplier. She loves to connect with and advocate for our industry and is actively involved in the Virginia Apartment Management Association and The National Apartment Association by participating on boards, teaching credential classes, and speaking at conferences including the NAA Educational Conference. She is a graduate of the State University of New York at Morrisville and holds a degree in Journalism. In her “spare” time she can likely be found watching her kids in sports, cheering on the Buffalo Bills and Syracuse Orange, or traveling to NY to see family and friends.

* Registration open until 9/16/23 at 12:00 PM (EST)
* Registration open until 9/16/23 at 12:00 PM (EST)
12 Seats Remaining
12 Seats Remaining

For More Information:

April Clements

April Clements

Education and Member Services Manager, Maryland Multi-Housing Association