Communicating for Success & Conflict Resolution - IN PERSON CLASS

Instructed by:

Candice Manning, Director of Training and Workforce Development

This is a full day IN PERSON class  

Communicating for Success

Communication is the basis for all interaction as it is the process that allows us to exchange information.  In fact, how we chose to communicate affects the outcome of any given situation.   Often messages get lost due to choosing the wrong channel to communicate and/or disseminating information in a way that others cannot receive.  

Like any other skill, effective communication requires practice and a conscious commitment not only to be “heard”, but to be understood.  Teams who communicate effectively reap boundless results—performance improves, goals are more easily achieved, and team members feel happier at work as there is less conflict and confusion. 

By the end of this class, students will be able to:

• Distinguish between the 5 types of communication.
• Articulate the importance of communication in the workplace.
• Understand the importance of body language as it applies to communication.
• Apply practices to ensure that messages are received and understood.
• Differentiate between one way and two-way communication.

Conflict Resolution

Conflict is typically the result of a miscommunication.  In the workplace, conflict is inevitable as you have multiple personalities working together toward a common goal.   Conflict can evoke different emotions in individuals when the focus is on the conflict rather than the resolution.

How we handle difficult situations at work determines the outcome.  Conflict is not always a bad thing. In fact, when handled appropriately conflict can often be the culprit for positive change.   Conflict offers an opportunity for self-reflection, making us better team-mates and more productive team members. 

By the end of this class, students will be able to:

• Define conflict and identify the 4 types of conflict.
• Articulate the root causes for conflict in the workplace.
• Evaluate situations to identify if conflict exists. 
• Employ the C.A.R.E. method diffuse difficult situations at work. 

About the instructor:

Candice Manning hosts over 20 years of sales experience working more than 15 years in the Property Management realm.  Leading teams as large as 28 and as small as 6, Candice is passionate about people and team development. Holding a degree in Speech Communication/Broadcasting, she has been able to utilize her background in communication to successfully master the craft of relationship building-reducing vacancies and increasing profit for multiple corporations.  Candice also employs her background to create and facilitate classes that enhance skills and drive results on the community. Simply put, she prides herself on creating classes that encourage a mindset to change behaviors and drive performance. 

Thank you to our Education Sponsor!

All of MMHA's Educational offerings are eligible for 1 CEC per class hour towards NAA Certifications.