Conflict De-escalation

Instructed by:

James Johnson, Director of Operations, Hendersen Webb

This is a Hybrid Class 

CONFLICT DE-ESCALATION

Designed for the multi-housing professional we will discuss strategies to avoid unproductive conflict. Conflict avoidance or de-escalation must be viewed as an intentional series of steps and behaviors both verbal and non-verbal to avoid troubling interactions or situations that could result in violence. Incidents of work place violence are on the rise across the nation. We will discuss what you should know to avoid being the victim or subjecting yourself or organization to litigation due to your actions.

The discussion among the many aspects of conflict de-escalation will cover what you should consider before engaging in a situation you suspect could lead to confrontation. What should you observe or know before  engaging, have you considered if you are the right person or are you using the proper method to deal with the matter, do you have the data you need to interact, is it the right time. Is there a better way to deliver bad news, what should you document or preserve after the interaction. What can you do to de-escalate yourself before and during the interaction? What skills can you and your team members deploy to attempt command of a situation spiraling out of control, how do you position yourself or strategically withdraw from troubling conflict?

About the instructor:

James W. Johnson began his nearly 40-year career with the Baltimore County Police Department in 1979 as a police Cadet. He served in virtually every position within the department. Chief Johnson performed all uniformed patrol positions among them, patrol/traffic officer and supervisor, narcotics and crimes against persons detective, training and education commander, police internal affairs commander, to chief of police the highest level in public safety leadership and management within the agency of 3,000 personnel with an operating budget of 225 million annually.

Chief Jim Johnson is only the second person in the nearly 140-year history of the agency to rise through the ranks from Cadet to Chief. Chief Johnson has lectured and taught public safety courses at the department academy, throughout the nation and globally for the United States Department of Justice and the International Association Chiefs of Police, related to police use of force, de-escalation tactics, police vehicle pursuit, community policing, crime prevention and police investigative procedure among many policing disciplines.

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