TeleSeminar - Hi-Tech versus High Touch - Win Resident Experience Battle

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Thursday, April 18th, 2019
1:00 PM - 2:00 PM (EDT)
* Registration open until 4/15/19 at 9:00 AM ()EDT)

Event Details

In partnership with Total Peak Performance, MMHA will be providing access to powerful distance training programs focusing on management, leasing and resident retention issues to help you increase your learning curve every month. All classes are offered in a conference call based format.  Limited to one person per call, per registration. 

You will receive call-in information and action plans 3 days prior to each session.

Have world-class training without leaving your office.  All TeleSeminars are instructed by Andrew Botieri of Total Peak Performance

 

Hi-Tech versus High Touch- Win the Resident Experience Battle

Many property management companies have implemented new technologies to enhance efficiency at their property. The challenge is relying too much on technology and forgetting about the personal touch that most residents expect. We’ll explore creating balance between high-tech and high-touch customer service at your communities. We’ll share the top expectations of today’s renters, the key components to resident experiences (customer satisfaction) and creating a culture of WOW! You’ll also learn proven world-class customer service strategies from legendary companies outside your industry and how your team can incorporate & create “moments of truth”. What do you have to you lose, except your vacancies?

                

**TeleSeminars are NOT included in Class Pass

Thank you to our education sponsor!

For More Information:

Kathy Lowe
Kathy Lowe
Director of Education and Membership Services The Maryland Multi-Housing Association (410)413-1389