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How to Turn an Unhappy Resident Into a Raving Fan

December 11, 2017
Member Outreach ,

Unhappy residents can give property management companies a bad reputation. Properly handling the situation can help improve resident retention and keep the office a stress free environment. Here's some tips by the National Association of Residential Property Managers (NARPM) on How to Turn an Unhappy Resident Into a Raving Fan. 

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