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MMHASTA PRO SERIES: Appliance Diagnostics for Property Management

Thursday, October 2, 2025
9:00 AM - 1:00 PM (EDT)
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Category: MMHASTA PRO SERIES

Decode the Data. Diagnose with Confidence. Deliver Results.

This 4-hour specialized training is designed for multifamily maintenance professionals looking to advance their understanding of appliance diagnostics, with a focus on smart technology, electrical testing, and real-world troubleshooting.

Led by an expert with decades of international experience in technical training and electrical engineering, this course will empower attendees with the tools, tech, and techniques to perform advanced appliance diagnostics with precision and efficiency.

🧠 What You’ll Learn

  • Electrical Component Testing – Interpret schematic diagrams and use a multimeter to test AC/DC components

  • Smart Diagnostics – Access and navigate service mode via appliance UI and SmartHQ Service

  • Hands-On SmartHQ Demo – Perform firmware updates, read fault codes, activate components, and verify repair success

  • Troubleshooting Common Issues – Solve everyday problems like weak refrigerator cooling, poor dishwasher drying, and extended laundry cycle times

🔧 Why This Training Matters

  • Improve accuracy and speed in appliance troubleshooting

  • Stay current with smart diagnostic tools like SmartHQ Service

  • Reduce repeat visits and enhance resident satisfaction

  • Gain confidence in handling high-tech appliances across your portfolio

MEET YOUR INSTRUCTOR: 

Juan Morales
Sr. Staff Field Application Engineer

  •   Born and raised in Mexico City, living in the USA since 1994
  •   Electrical Engineering Major
  •   Began my career as an RF Design engineer working for the government
  •   Transitioned to appliance technical training for Samsung Electronics of America
  •   Held roles in Video Production and Technical Training management
  •   Currently work for GE Appliances as a Sr. Staff Field Application Engineer
  •   I’ve visited over 20 countries for both work and leisure
  •   Empower servicers and property management companies with the knowledge and tools to succeed in the appliance repair industry.

 

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1 Seat Remaining
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Thank you to our STA Platinum Workforce Champion Sponsors:

Chadwell Supply. Chadwell Supply

For More Information:

Christina Marcelo

Christina Marcelo

Education and Digital Marketing Manager, Maryland Multi-Housing Association

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