Conflict Resolution
In-Person Class
Conflict Resolution
Conflict is typically the result of a miscommunication. In the workplace, conflict is inevitable as you have multiple personalities working together toward a common goal. Conflict can evoke different emotions in individuals when the focus is on the conflict rather than the resolution.
How we handle difficult situations at work determines the outcome. Conflict is not always a bad thing. In fact, when handled appropriately conflict can often be the culprit for positive change. Conflict offers an opportunity for self-reflection, making us better team-mates and more productive team members.
- Learn effective strategies for identifying and addressing conflicts in various settings.
- Understand the root causes of conflicts and how to prevent escalation.
- Develop communication skills to facilitate productive dialogue and negotiation.
- Explore techniques for de-escalating tense situations and fostering understanding.
- Gain insights into managing emotions and maintaining professionalism during conflicts.
- Discover methods for finding mutually beneficial solutions and achieving resolution.
- Analyze case studies and real-world scenarios to apply conflict resolution principles.
- Enhance conflict resolution skills applicable to both personal and professional environments.
- Receive practical tools and resources for navigating conflicts confidently and constructively.
Audience: Everyone!
Thank you to our Education Sponsor!
All of MMHA's Educational offerings are eligible for 1 CEC per class hour towards NAA Certifications.
About The Instructor
Kubie Edelen-Davis, CAM®, CAPS®
Regional Director of Property Management, Quest Management Group, LLC.
With over two decades of experience managing commercial, retail, and multi-family residential properties, Kubie Edelen-Davis oversees the daily operations of over five thousand multi-family housing units in the D.C. Metro, and Baltimore markets. Her primary focus is on marketing, human resource management, financial management, revenue growth and capital improvements.
As the Regional Director of Property Management for Quest Management Group, LLC., she brings a passion for providing exceptional service to residents while achieving the company's business objectives. Under her leadership, the portfolio has seen consistent growth in both revenue and resident satisfaction.
She received a Bachelor's degree in Criminal Justice from California State University, San Bernardino and in her free time, she enjoys writing and singing professionally.
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