LEADERSHIP SERIES: Difficult conversations: Managing Emotion Under Pressure
IN PERSON
Do you control your emotions or do your emotions control your behavior? We all experience stressors at work, and we choose how to handle situations as they arise. When faced with difficult situations, our reaction determines the outcome.
This class explores practices to assist with self-awareness, self-reflection and self-regulation. We will focus on understanding emotions, how to regulate emotion-driven actions from business environments and how to effectively communicate despite your personal feelings.
By the end of this class, leaders will be able to complete the following:
- Articulate “why” conversations at work are difficult.
- Discuss the correlation between emotions, feelings and behavior.
- Identify and recognize emotional triggers at work.
- Employ strategies to reduce emotionally driven behavior.
THANK YOU TO OUR EDUCATION SPONSOR!
All of MMHA's Educational offerings are eligible for 1 CEC per class hour towards NAA Certifications.
INSTRUCTED BY:
Caj Jennifer
Senior Learning and Development Specialist
With over 16 years of dynamic experience across all areas of property management, Caj Jennifer has developed a deep understanding of the industry and a passion for elevating standards in Leasing, Sales, and Marketing, particularly within Class A lease-ups and the build-to-rent space. Throughout his career, Caj has held numerous roles, including Leasing Professional, Assistant Leasing Manager, Leasing Manager, Assistant Property Manager, Property Manager, Senior Property Manager, and Regional Property Manager. This diverse background provides him with a well-rounded, ground-up perspective of the industry.
Caj’s diverse experience across multiple roles within property management has been the key to his ability to deliver outstanding results in highly competitive markets. Having worked his way through the industry, from Leasing Professional to Regional Property Manager, he understands the intricacies of every position and how they contribute to the success of a community. This hands-on experience allows Caj to not only relate to the challenges faced by each role but also to develop tailored strategies that maximize team efficiency.
Known for his empathetic leadership and dedication to team development, Caj has successfully managed large, multi-unit communities, led significant service projects, and implemented operational improvements that enhance resident satisfaction. Today, Caj dedicates his expertise to shaping the next generation of property management professionals through innovative training and development initiatives.
For More Information:
