Maintenance vs. Management: The “Vs.” Stops Here
VIRTUAL
Tuesday, October 27, 2026
12:00 PM - 1:00 PM (EDT)
Join Us Virtually
Maintenance vs. Management: The “Vs.” Stops Here
Communication • Accountability • Professionalism • The Resident Experience
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Communication — How we speak to residents, coworkers, vendors, and each other.
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Accountability — Taking ownership, following through, documenting properly, and holding vendors accountable.
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Professionalism — Tone, email etiquette, appearance, service notes, and how we represent the community.
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The Resident Experience — Understanding that every interaction between Maintenance and Management ultimately impacts the resident.
Maintenance vs. Management: The “Vs.” Stops Here is a practical course focused on building stronger communication, accountability, and professionalism between Maintenance and Management. Participants will explore how tone, documentation, email communication, vendor accountability, professional appearance, and teamwork impact the way we work together and serve our residents.
It's simple: different roles, different responsibilities, but one shared goal—working together to deliver exceptional service to our owners and residents.
THANK YOU TO OUR EDUCATION SPONSOR!
MEET YOUR INSTRUCTOR:
Vernon Kent
Corporate Maintenance Training Manager 
Vernon Kent is a Corporate Maintenance Training Manager with 20 years of experience in multifamily housing and commercial building maintenance. His career began as a Porter, and through dedication, continuous learning, and a passion for the industry, he progressed through the roles of Junior Technician, Maintenance Technician, Assistant Service Manager, Service Manager, and Senior Service Manager before stepping into his current corporate training role.
Throughout his career, Vernon has developed extensive knowledge of maintenance operations and building systems. Today, he uses his hands-on experience to train and develop maintenance professionals in technical skills, building systems, safety, professionalism, leadership, and career growth. His training also extends beyond the tools and equipment of the trade to essential workplace skills, including computer software, Microsoft Excel and Word, professional email communication and formatting, documentation, and other digital skills needed to succeed in today’s workplace.
Vernon’s greatest passion is helping team members recognize their potential, build confidence, and become excited about the opportunities available within the maintenance industry. He believes developing a successful maintenance professional means not only strengthening their technical abilities, but also preparing them to communicate professionally, lead others, embrace technology, and continue growing throughout their careers.
Vernon holds his EPA Universal Certification, is NSPIRE certified, and has experience as a Safety Trainer, Mentor, and Life Coach. In 2016, he was honored as the MMHA Gold Award recipient for Service Manager of the Year.
His approach to training and leadership is inspired by a philosophy that has stayed with him throughout his career: “A candle loses nothing by lighting another candle.” Vernon believes that knowledge becomes more valuable when it is shared and that developing others is one of the greatest ways a leader can make a lasting impact.
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