TeleSeminar - Your Maintenance Teams-The Unsung Heroes (Repeat)

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Thursday, November 19, 2020
2:00 PM - 3:00 PM (EST)
* Registration open until 11/16/20 at 5:00 PM (EST)

Event Details

In partnership with Total Peak Performance, MMHA will be providing access to powerful distance training programs focusing on management, leasing and resident retention issues to help you increase your learning curve every month. All classes are offered in a conference call based format.  Limited to one person per call, per registration. 

You will receive call-in information and action plans 2 days prior to each session.

Have world-class training without leaving your office.  All TeleSeminars are instructed by Andrew Botieri of Total Peak Performance

Your Maintenance Teams-The Unsung Heroes Of Resident Retention! (Repeat)

After the lease is made, the group that has the biggest impact on resident retention & renewals are your maintenance teams. Do they know that? Your residents interact more with your maintenance staff than they do the leasing team, so how can you turn that into your advantage? Learn tips on how to increase renewals by creating “WOW” moments with each resident though unique service requests, participating in weekly renewal & team meetings and seizing upon “moments of truth” at every opportunity. Your teams are busy and sometimes things can fall through the cracks… let’s not let that happen. Retention is a frontline sport, are you ready to play?

  **TeleSeminars are NOT included in Class Pass

Thank you to our education sponsor!

All of MMHA's Educational offerings are eligible for 1 CEC per class hour towards NAA Certifications.

For More Information:

Kathy Lowe
Kathy Lowe
Director of Education and Membership Services Maryland Multi-Housing Association (410)413-1389