ATTENTION: Due to the current COVID-19 situation, we will be postponing and rescheduling our March and April events and educational offerings. We will make announcements and send notice of cancellations as needed. The safety and well-being of our staff and our members is important to us. Stay safe! If you have any questions don't hesitate to call 410.825.6868

TeleSeminar - Powerful Telephone Techniques

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Thursday, September 17, 2020
2:00 PM - 3:00 PM (EDT)
* Registration open until 9/14/20 at 5:00 PM (EDT)

Event Details

In partnership with Total Peak Performance, MMHA will be providing access to powerful distance training programs focusing on management, leasing and resident retention issues to help you increase your learning curve every month. All classes are offered in a conference call based format.  Limited to one person per call, per registration. 

You will receive call-in information and action plans 2 days prior to each session.

Have world-class training without leaving your office.  All TeleSeminars are instructed by Andrew Botieri of Total Peak Performance


Powerful Telephone Techniques – Creating Duration/Setting The Appointment

Studies continue to show that phone skills in our industry are average at best, but mostly falling below average phone. If you are 70% or less happy with your phone skills, then this program is for you. You only have a short time to build a relationship over the phone, in many cases less than 120 seconds. Learn the 3 keys to creating duration over the telephone to allow you to build a solid relationship and build trust to get the appointment set. We’ll also share some tips on how to create urgency to get your future residents to show up and lease apartments.

  **TeleSeminars are NOT included in Class Pass

Thank you to our education sponsor!

For More Information:

Kathy Lowe
Kathy Lowe
Director of Education and Membership Services The Maryland Multi-Housing Association (410)413-1389