Put The Serve Back In Service
IN PERSON
When is the last time you received exceptional customer service? How did it make you feel? Day to day community operations can sometimes make our “wow” factor dwindle. We sometimes forget that we have the opportunity to turn frowns upside down through a dedication to creating exceptional experiences.
This course will touch on the following:
- How to maintain a positive attitude despite your personal feelings
- Bring the “serve” back to service—understanding your customers’ needs
- Embracing a yes mentality
- Becoming a “one stop shop”
- Tips for successful communication
THANK YOU TO OUR EDUCATION SPONSOR!
All of MMHA's Educational offerings are eligible for 1 CEC per class hour towards NAA Certifications.
ABOUT THE INSTRUCTOR:
Candice Manning, CALP, CAM, NAAEI Faculty
Candice Manning hosts over 20 years of sales experience working more than 15 years in the Property Management realm. Leading teams as large as 28 and as small as 6, Candice is passionate about people and team development. Holding a degree in Speech Communication/Broadcasting, she has been able to utilize her background in communication to successfully master the craft of relationship building-reducing vacancies and increasing profit for multiple corporations.
Candice also employs her background to create and facilitate classes that enhance skills and drive results on apartment communities. Simply put, she prides herself on creating content and facilitating classes that encourage a mindset to change behaviors and improve performance.
She is currently the Director of Workforce Development and Training for the Maryland Multi-Housing Association for which she most recently launched an innovate training program, The Leasing Training Academy. The Leasing Training Academy is a 4-week comprehensive training program that connects people to property management. Thus far, 90% of graduates have received job offers in the multifamily industry within 3 weeks of graduation due to Candice’s training and relationship with owner/manager partners.
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