Understanding Your Competitive Advantage - Virtual Learning

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Thursday, October 21, 2021
2:00 PM - 3:00 PM (EDT)
Zoom Link
79 Seats Remaining
* Registration open until 10/20/21 at 5:00 PM (EDT)

Event Details

Understanding Your Competitive Advantage

Knowing your competition in our business is important, but it is much more than just reaching out to your competitors to find out the lease rates and specials   Gathering information is not enough, for the information to be really useful you must take it a step further.  In this workshop learn how to take the information that you gather and analyze it to really understand your competitive advantage.

Instructed by: Joy Zalaznick, Director of Training and Development, Kettler

Joy Zalaznick is currently the Director of Training and Development for KETTLER.  Through the her years in the Multifamily Industry, Joy has a  variety of experience in on-site leasing and management, marketing, training, and troubleshooting both employee and community issues.   She has been responsible for creating and implementing programs for onboarding, customer service, leasing, management, resident retention as well as computer system training.   She has also been instrumental during this pandemic in converting the KETTLER training program to a virtual classroom platform.  Joy is also a faculty member for NAAEI and has facilitate both NALP and CAM programs for MMHA. 

Thank you to our Education Sponsor! 

All of MMHA's Educational offerings are eligible for 1 CEC per class hour towards NAA Certifications.

For More Information:

Kathy Lowe
Kathy Lowe
Director of Education and Membership Services Maryland Multi-Housing Association (410)413-1389