The Art of Listening
We know that listening is an important skill that in the business world is paramount to our success. However listening is more than just a skill there is really an art to improving your listening abilities. This workshop will give you steps to improving your “art” of listening.
Instructed by: Joy Zalaznick, Director of Training and Development, Kettler
Joy Zalaznick is currently the Director of Training and Development for KETTLER. Through the her years in the Multifamily Industry, Joy has a variety of experience in on-site leasing and management, marketing, training, and troubleshooting both employee and community issues. She has been responsible for creating and implementing programs for onboarding, customer service, leasing, management, resident retention as well as computer system training. She has also been instrumental during this pandemic in converting the KETTLER training program to a virtual classroom platform. Joy is also a faculty member for NAAEI and has facilitate both NALP and CAM programs for MMHA.
Thank you to our Education Sponsor!
All of MMHA's Educational offerings are eligible for 1 CEC per class hour towards NAA Certifications.